PayFi legal
Privacy Policy
Effective date: November 1, 2026
This Privacy Policy describes how PayFi, operated by Shovtek, handles information when operators use PayFi workspaces and when people use Wi-Fi, account or payment portals provided through PayFi.
A Wi-Fi operator may separately decide how it collects and uses information about its customers. If you use an operator's network, contact that operator about its own privacy practices.
1. Who is responsible
Shovtek operates PayFi and is responsible for information it uses to run PayFi accounts and the platform. For information an operator chooses to collect from its staff or Wi-Fi customers, the operator may decide the purpose and means of processing and may be responsible for its own privacy notices and legal obligations.
PayFi may process information for an operator to provide the features that operator configures. In those cases, the operator's instructions and privacy terms may also apply. This Policy does not replace an operator's own privacy notice.
2. Information we handle
Depending on how you use PayFi and what an operator enables, we may handle:
- Account information: name, email address, mobile number, password authentication data, verification status, profile image and account settings.
- Workspace information: business and site details, staff invitations and roles, device and network configuration, hotspot packages, vouchers and customer access records.
- Payment and billing information: invoice and subscription records, transaction amounts and status, payment method or provider, and references needed to reconcile a payment. Payment credentials are handled by the relevant payment provider rather than stored as plain text in PayFi.
- Support and security information: messages you send to support, account activity, audit records, device status and technical logs needed to operate and protect the service.
- Device and portal information: information submitted to a PayFi-powered portal or returned by a connected router or service, such as a customer account identifier, voucher or access status and connection-related records.
We receive information directly from you, from the operator whose workspace or network you use, and from integrations you or that operator connect, such as payment, messaging and network equipment providers.
3. How information is used
We use information as needed to:
- create and secure accounts, verify contact methods, authenticate users and manage workspace permissions;
- provide hotspot, voucher, customer, billing, payment-status, device and support features;
- send verification codes, service notices, support replies and other messages requested or configured in the service;
- maintain, troubleshoot and improve PayFi, protect users and systems, prevent misuse and investigate incidents; and
- meet legal obligations, resolve disputes and enforce our Terms of Service.
4. When information is shared
We share information only as needed to provide the service or as otherwise permitted or required by law:
- With workspace operators: the operator and its authorized workspace users may access information associated with their customers, network or workspace.
- With service providers: providers may process information to host and protect PayFi, deliver SMS or email, process payments, or connect network equipment. Their own terms and privacy notices may apply.
- At your direction: integrations and sharing that you or your operator enable in PayFi.
- For legal and safety reasons: where disclosure is reasonably necessary to comply with law, respond to a valid legal request, protect rights or safety, or investigate fraud or security incidents.
We do not publish account passwords or verification codes. We do not sell personal information.
5. Storage and retention
Information is stored on PayFi systems and, where needed to provide a feature, with the relevant service provider. We retain information for as long as needed for the purposes described in this Policy, to keep required business and security records, and to meet legal obligations or resolve disputes.
A workspace closure request must be reviewed by PayFi support and does not automatically delete the workspace or its data. Contact us to ask about a specific record or deletion request. Some records may need to be retained or handled by the workspace operator under applicable law.
6. Your choices and requests
You can review or update some account details in PayFi settings. You can also contact us to ask about personal information associated with your PayFi account or to submit a privacy request. We may need to verify your identity and, where an operator controls the relevant information, direct you to that operator.
We handle requests in accordance with applicable law. Some information may be retained when required for security, legal, billing or dispute-resolution purposes.
7. Security
We use technical and organizational measures intended to protect information, including account authentication and access controls. No internet service or storage system can be guaranteed completely secure. Protect your password and verification codes, and contact us promptly if you believe an account or credential has been compromised.
8. Cookies and local storage
PayFi uses browser storage and session technologies needed to keep you signed in, remember settings and operate the service. Blocking these technologies may prevent parts of PayFi from working. Your browser provides controls to clear stored site data and manage cookies.
9. Children
PayFi workspace accounts are intended for people authorized to administer or use a business workspace. Operators are responsible for providing appropriate notices and obtaining any permissions required when their Wi-Fi service is used by children or other users who need additional protection.
10. Changes
We may update this Policy as the service or applicable requirements change. We will update the effective date on this page and provide notice through PayFi or another reasonable channel when a change materially affects how information is handled.
11. Contact
For privacy questions or requests, contact Shovtek: